Yandex Taxi Focuses on Tech and Transparency in Uzbekistan

Tashkent, Uzbekistan (UzDaily.uz) — Amid the rapid growth of digital services, safety matters are becoming a key factor in user trust, particularly for platforms related to the daily mobility of millions of people. In Uzbekistan, Yandex Taxi remains one of the largest players in the online ride-hailing market, directing more than 11 billion soums toward the development of safety systems in 2025 and presenting the service's first Safety Policy.

The publication of the document marks an important step toward openness and demonstrating the company's approaches to protecting passengers and drivers. According to data from the service, 99.994 percent of trips during the year took place without incident, which was the result of a comprehensive system of control and risk prevention.

The modern approach to safety in ride-hailing services has long ceased to be limited to responding to incidents. The main emphasis is shifting toward preventing potential risks even before a passenger gets into a car.

In Yandex Taxi, the safety system covers the entire cycle of a trip. Before a driver goes on the line, a check of partners, drivers, and vehicles is conducted. One of the control tools is selfie identity verification technology, which helps eliminate the use of accounts by unauthorized persons. During the execution of an order, algorithms analyze dozens of parameters, including the vehicle's speed, adherence to the route, and other indicators capable of signaling a potentially dangerous situation. After the trip is completed, user appeals are reviewed by the support service and safety specialists, and the experience gained is used to improve algorithms and internal processes.

According to Uran Duyshembiev, Head of Yandex Taxi, safety remains one of the company's main directions of development.

"Trip safety is one of the key priorities of Yandex Taxi, and in 2025, investments by Yandex Uzbekistan into this area exceeded 11 billion soums. The publication of the Safety Policy is a step toward greater transparency: we want to show in detail which tools are used in the service, how incident response is organized, and what principles lie at the basis of this work," he noted.

Most solutions that ensure trip safety remain practically invisible to users, yet they are precisely what allow for the prevention of risks in real-time mode. One such development is the safe order assignment system. For routes that algorithms classify as higher risk, priority is given to more experienced drivers. According to the service's estimates, this technology helps prevent every thirtieth potential road traffic accident.

An additional layer of control is the proactive accident detection system. Utilizing the sensors of the driver's smartphone, it registers sharp braking and other signs of a possible emergency situation. After receiving a signal, support specialists contact the trip participants and provide assistance if necessary.

Insurance protection remains an important element of the safety ecosystem. On all trips, the life and health of passengers and drivers are insured for an amount up to 100 million soums.

As noted by Adil Gadzhiev, safety project manager for trips, an effective safety system is built on a combination of technology and human involvement.

"Trip safety is made up of many solutions, most of which remain invisible to users. This includes access control to orders, real-time trip monitoring, and the work of specialists who handle incidents. Safety is not a single function in an application, but the continuous work of technologies, processes, and people," he emphasized.