Committee for Competition Secures Reimbursement of 7.3 Billion Soums for Online Store Customers

Tashkent, Uzbekistan (UzDaily.com) — In 2025, the Committee for Competition of the Republic of Uzbekistan carried out extensive work to protect consumer rights in the e-commerce sector, ensuring the recalculation of funds totaling 7.3 billion soums in favor of customers.

During the year, the Committee received around 3,100 complaints related to the activities of online platforms. Analysis showed that the largest number of complaints were directed at Uzum Market (851 complaints, 27.8%) and Uzum Nasiya (842 complaints, 27.6%), followed by Yandex (329 complaints, 10.8%), Texnomart (168 complaints, 5.5%), and Ishonch (166 complaints, 5.4%).

During inspections, Committee specialists assessed the level of consumer protection, identified violations and systemic shortcomings. The main issues concerned contract terms and agreements, the operation of service centers during the warranty period, exchanges of defective goods, misleading advertising, problems with payments and delivery, and exchanges of defective products purchased on credit.

Based on the analysis, proposals were developed to improve legislation and regulatory acts, while also evaluating the extent to which organizations remedied the identified violations.

The highest effectiveness was observed at IDEA, where 84.8% of consumers had their rights restored; Uzum Tezkor — 82.6%; Ishonch — 81.3%; ZoodMall — 79.6%; Texnomart — 79.2%; Openshop.uz — 76.8%; Alif Shop — 75.3%; Uzum Market — 72.7%; Uzum Nasiya — 71.9%; and Yandex — 63.5%.

As a result of the Committee’s comprehensive efforts, the rights of 9.6 million consumers affected by violations from online platforms were protected, and their financial losses were reimbursed through recalculations totaling 7.3 billion soums.

This practice demonstrates the active implementation of consumer protection standards in e-commerce and strengthens public trust in online trade in the country.