Veolia Explains Data Transmission Issues with “Smart” Hot Water Meters in Tashkent

Tashkent, Uzbekistan (UzDaily.com) — Recently, social media users reported that “smart” hot water meters in some districts of Tashkent were not transmitting readings or appearing in consumers’ online accounts. Veolia Energy Tashkent has clarified the reasons behind these issues.

According to the company, automatic data transmission depends not only on the meters themselves but also on the state of the communication infrastructure, including receiving antennas and data transmission channels.

Currently, this infrastructure does not yet have full coverage, which can affect the stability of data transfer. In some residential buildings and facilities, signals from meters may not reach the receiving antennas.

Factors that can interfere with signal transmission include building design, placement of structures, and other external radio-technical conditions that affect wireless stability. In addition, installing and connecting new antennas requires obtaining the necessary permits and following regulated procedures.

Veolia emphasized that it is taking all necessary measures to speed up and optimize the system. Temporary interruptions in automatic data transmission do not indicate a malfunction or incompatibility of the meter with the system.

The company noted that even when a connection is absent, meters continue to accurately record hot water usage and store all data internally. Once a stable connection is restored, the accumulated readings are automatically transmitted to the system.

Work to expand the data reception network and improve digital infrastructure is ongoing. As new antennas come online, more meters will be fully switched to automatic data transmission.