Uzbekistan’s Antimonopoly Committee Helps Citizens Recover Millions of Soumss in Financial and Service Sector Complaints

Tashkent, Uzbekistan (UzDaily.com) — The Committee for the Development of Competition of Uzbekistan continues to review citizen complaints in the financial, housing, and commercial service sectors, ensuring the protection of their rights and interests.

Decisions on several complaints submitted to regional offices have restored fairness and returned significant sums to consumers.

In Khorezm Region, a resident of the Bogot District complained about the absence of insurance payouts on a loan issued by Agrobank. Verification confirmed that the insurance premium had not been credited even after early repayment of the loan. Following regulatory intervention, the client was refunded 1.538 million soums.

In Kashkadarya Region, the office reviewed a complaint from a resident of Karshi who had made a loan payment via the TBC Bank mobile app. The funds had been mistakenly transferred to another account, and the issue remained unresolved for an extended period. After investigation, the bank redirected 2 million soums to settle the client’s debt.

In Karakalpakstan, a resident of the Kegeyli District complained about poor-quality finishing in a newly purchased apartment, which required additional personal spending on repairs. The limited liability company N.A. reimbursed the affected individual 6 million soums.

In Tashkent Region, a resident of the Ohangaron District reported a malfunctioning laptop purchased on installment from the Idea store in Nurafshan. Despite contacting the service center, the issue was not resolved. After inspection, the retailer repaired the device under warranty obligations.

In Navoi Region, a resident of Navoi purchased a defective vacuum cleaner through the online platform Uzum Market. The citizen requested contract termination and a refund. The agreement with the seller was annulled, and the buyer received 1.174 million soums.

In Bukhara Region, a local resident complained about defects in a Haval M6 Comfort vehicle purchased from Goodwell Service for 252.9 million soums. Despite repeated complaints, the issues were not addressed. Following regulatory intervention, the company replaced the vehicle’s multimedia system with a new one.

Thus, the work of regional offices of the Antimonopoly Committee contributes to the prompt resolution of citizens’ issues and enhances the protection of consumer rights.