The document defines a set of organizational and legal measures to dramatically improve the quality, efficiency, transparency and accessibility of public services, the basis of which is the unconditional implementation of the noble idea that the people should not serve state bodies, but state bodies should serve the people.

In accordance with the decree, the Agency for Public Services with territorial subdivisions is created in Uzbekistan. The agency will implement state policy in this area.

The agency is created on the basis of the Department for Coordination and Development of the provision of public services of the Ministry of Justice of the Republic of Uzbekistan and its territorial departments, as well as the Single Centers for provision of public services to business entities on the principle of “one stop shop”.

Uzbek leader reorganized the Single Centers for the provision of public services to business entities on the principle of “one stop shop” into the Public Service Centers, which will provide one-stop services to both legal entities and individuals.

The provision of contactless interaction with civil servants will allow to receive public services promptly without corruption risk for the population, significantly facilitate the everyday life of citizens, eliminate cases of bureaucracy and red tape.

The decree emphasized that the Public Service Centers will function under the People’s Reception Centers of the President of the Republic of Uzbekistan in the regions (cities).

The centers will provide public services to individuals and legal entities on the principle of “one stop shop”, including those traveling to remote areas.

Coordination of the Agency’s activities will be carried out by the Service for Protection of Citizens’ Rights, control and coordination of work with appeals of individuals and legal entities of the Office of the President of the Republic of Uzbekistan, the decree said.

The decree ordered to create a single register of public services, development of unified administrative regulations for each type of public services, introduction of information systems, resources, databases and software products, as well as hardware and software complexes in the Agency, its territorial offices and public service centers. This will allow introducing an important principle in the sphere of rendering public services "Moving documents, not citizens". It is planned to introduce internet and mobile technologies in providing services.

The centers will provide 58 types of public services on the principle “one stop shop”, which will be implemented in 2018-2020.

These include such popular services as connection of households to water supply, sewerage, heat supply and other engineering and communication networks, permission for individual housing construction, registration, discharge and registration at the place of residence, receipt of various archival certificates, patents, certificates and duplicates of official documents.