Tashkent, Uzbekistan (UzDaily.com) - In everyday life, every person quite often encounters problem situations in the field of consumer services. For example, they did not wash the car well in the car wash, the auto repair shops did not repair the car on time, there are no guarantees for the consumer in the rental service of various goods, etc.

Protecting the legitimate interests of citizens, the Agency for the Protection of Consumer Rights in the process of emergence of controversial and conflict situations in this area, more than once encounters difficulties in resolving them, since there is no solid legislative foundation for this.

The current document (Rules of consumer services for the population of the Republic of Uzbekistan) was adopted 25 years ago. The last time the Rules were amended only in 2014, they were not of a serious nature, therefore, these rules do not meet the requirements of today.

It is important to note that the current Rules contradict the Law "On Protection of Consumer Rights". So, for example, in the event of damage or loss of a thing transferred for the provision of a service or performance of work, the performer, according to the current rules, is only obliged to replace this thing with the same product or to reimburse its cost to the consumer. Under the Law, the consumer's rights are much broader, and he has the right to demand a similar thing, or if the performer is unable to do this, to demand compensation for the double value of the transferred thing.

Also, the current Rules establish the procedure according to which for services for the manufacture and repair of furniture, repair and construction of residential and non-residential premises, the manufacture of shoes and tailor-made clothing, the customer must make an advance payment of 50% of the cost of work when placing an order for repair services for complex household appliances advance payment in the amount of 15% of the cost of work, for serving ceremonial events, funeral services, training the population on courses, pay one month in advance, dry cleaning services, laundry, recording studios, transport, reference and information services - are paid in full when placing an order. These norms also contradict the Law, according to which the form and procedure for mutual settlements are freely determined on a contractual basis. Such examples can be cited further.

These contradictions are primarily related to the fact that these Rules were adopted in 1995, while the Law "On Protection of Consumer Rights" was adopted in 1996.

Another reason is the absence of an authorized body in the field of providing household services to the population.

The agency is constantly working on law enforcement practice in the field of consumer protection. Based on the results of the study, the Agency decided not to amend the existing Rules, but to develop new ones in accordance with the advanced experience of the CIS countries in this matter.

The draft rules are planned to additionally cover such areas as car washes and garages, bath and recreation complexes, cosmetic procedures, rental services for various goods, cleaning services, etc.

In all areas of consumer services, it will become mandatory:

execution of a contract or receipt;

use for order fulfillment of materials whose compliance with the established requirements is confirmed by a certificate of conformity (for materials subject to mandatory certification);

providing the consumer with a report on the consumption of material and returning its remainder, or, with the consent of the consumer, reducing the cost of work;

indication in the contract or receipt of characteristics and existing defects in the thing transferred to the performer;

verification of a sample of jewelry accepted by the contractor for further repair or manufacture of new products directly at the consumer.