Digitalization Improves the Efficiency of Emergency Medical Services

Tashkent, Uzbekistan (UzDaily.com) — Digital technologies are being consistently introduced into Uzbekistan’s emergency medical services system with the aim of improving the speed and quality of medical care.

The implementation of these measures has been made possible through the introduction of the specialized electronic automated emergency medical services management system MedData 103, as well as a joint pilot project with Yandex Uzbekistan launched in August this year.

The MedData 103 system is designed to digitally manage dispatching processes, coordinate emergency medical resources, and enhance transparency and speed in call processing.

According to Abduvoitjon Gafurov, Director of the Republican Center for Emergency Medical Services, digital solutions have become a key driver of sectoral transformation: “Digitalization increases efficiency, the level of automation and process optimization, and also opens up new opportunities. We are pleased that major technology partners such as Yandex Uzbekistan are supporting the implementation of these objectives.”

As a result of introducing the electronic system and digital tools, significant improvements in the performance of the emergency medical service have been achieved. In particular, the time required to receive a call has been reduced from 6–8 minutes to 1–2 minutes; the time needed to transfer a call to an ambulance team has decreased from 10–20 minutes to 1–2 minutes; the average response time of ambulance teams has been shortened from 20–30 minutes to 10–15 minutes in Tashkent and to 10–40 minutes in the regions, taking into account remote steppe and mountainous areas; and the share of delayed arrivals has fallen from 15% to 8–9%.

As part of cooperation with Yandex Uzbekistan, a pilot feature was introduced in Tashkent in August 2025 that allows callers to track the location of an ambulance team in real time and see the estimated time of arrival.

This solution has reduced the number of repeat calls from residents of the capital by 87% and significantly eased the workload of call center operators.

In addition, the use of the Yandex Maps geocoder API enables dispatchers to provide ambulance teams with the most accurate and up-to-date addresses. If necessary, callers can independently correct the address by receiving an SMS notification with a link to the map.

Sardor Kadyrov, Vice President for Strategic Development at Yandex Uzbekistan, emphasized the social importance of the project: “We are always open to cooperation and are glad when our technologies help partners address issues that are important for society. The Republican Center for Emergency Medical Services managed, within a short period of time, to implement a solution based on the Yandex Maps API and achieve impressive results.”

In the near future, it is planned to scale this digital solution across the entire territory of the Republic of Uzbekistan.