Competition Committee Received Over 1,700 Complaints Against Developers in 2025

Tashkent, Uzbekistan (UzDaily.com) — In 2025, the Committee for the Development of Competition and Consumer Rights Protection received more than 1,700 complaints from Uzbek citizens related to the purchase of apartments in newly constructed buildings, the agency’s press service reported.

The majority of complaints concerned the quality of construction and the fulfillment of obligations by developers.

The most common issue, accounting for 42.9 percent of all complaints, was unsatisfactory finishing and repair work. Another 40.8 percent of claims were related to defects or shortcomings in engineering systems, while 16.3 percent involved delays in the commissioning of residential buildings.

Following the review of complaints, the committee upheld 76 percent of claims, resulting in the return of 22.1 billion soms to consumers.

Special attention was given to analyzing contracts concluded between developers and homebuyers. Among 130 contracts examined, most lacked clearly defined deadlines for project completion, provisions for penalties in case of delays, mechanisms for cost recalculation, warranty periods for apartment use, and transparent procedures for resolving potential disputes.

When contracts were terminated, the committee noted that the interests of developers were often prioritized. In particular, the timelines for refunding buyers’ payments, which were initially set at 30–180 days, were sometimes extended to 24–36 months without sufficient justification.

There were also cases in which contracts signed through agents or so-called commercial representatives were executed without the authorized representative of the developer. In such situations, developers could effectively avoid legal responsibility in case of non-fulfillment of obligations.

As part of its supervisory activities, the committee reviewed advertising materials for 120 residential complexes and found that some projects were being promoted without the necessary permits or without registration in the official registry. Companies responsible for such advertisements were held accountable and fined.

Media outlets and advertising agencies received warnings regarding the inadmissibility of promoting construction projects lacking the required permits.

Based on the analysis, the committee also submitted recommendations to the Ministry of Construction and the Construction Inspection.

The supervisory body urged citizens to carefully study contract terms when purchasing real estate and to verify the accuracy of advertising information through official sources, including the “Shaffof Qurilish” (“Transparent Construction”) information system.