Uzbekneftegaz introduces and launches service maintenance of the HelpDesk system
24/11/2020 14:25
Uzbekneftegaz introduces and launches service maintenance of the HelpDesk system
24/11/2020 14:25
Tashkent, Uzbekistan (UzDaily.com) – Uzbekneftegaz introduced and launched service maintenance of the HelpDesk system.
This system will allow the company to automate the process of providing technical support services, which will significantly reduce the time for processing applications, appointing specialists and monitoring the process of completing tasks.
The streamlining of business processes during the implementation of the system streamlines a chaotic set of applications, optimizes costs through operational control of consumables and financial assessment of technical support.
The system will allow to track the volume of work of maintenance specialists, the frequency of calls to a particular specialist, excluding cases of overload of some workers and part-time employment of others.
In short, Helpdesk is a multifunctional software with a user-friendly and intuitive interface that allows an employee with any level of IT literacy to use it, all you need to do is follow simple instructions.
And also the system is the best database for storing all information related to applications, facilitating reporting, as well as for calculating KPI - assessing the potential of an employee, his competence and quality of work.
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